Privacy Policy

We generally do not collect your personal data unless (a) it is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your personal data to us (your “authorised representative”) after (i) you (or your authorised representative) have been notified of the purposes for which the data is collected, and (ii) you (or your authorised representative) have provided written consent to the collection and usage of your personal data for those purposes, or (b) collection and use of personal data without consent is permitted or required by the PDPA or other laws. We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorised by law).

 

We and our service providers may also automatically collect and use information in the following ways:

​

Through your browser: Certain information is collected by most browsers, such as your Media Access Control (MAC) address, computer type (Windows or Mac), screen resolution, operating system name and version, and Internet browser type and version. We may collect similar information, such as your device type and identifier, if you access the Service through a mobile device. We use this information to ensure that the Service functions properly.

​

IP address: Your IP address is a number that is automatically assigned to your computer by your Internet Service Provider. An IP address is identified and logged automatically in our server log files whenever a user visits the Service, along with the time of the visit and the pages visited. Collecting IP addresses is standard practice and is done automatically by many online services. We use IP addresses for purposes such as calculating Service usage levels, diagnosing server problems, and administering the Service. We may also derive your approximate location from your IP address.

​

Device Information: We may collect information about your mobile device, such as a unique device identifier, to understand how you use the Service.

 

We may use your personal data for any or all of the following purposes: 

(a) performing obligations in the course of or in connection with our provision of the goods and/or services requested by you; 

(b) verifying your identity; 

(c) responding to, handling, and processing queries, requests, applications, complaints, and feedback from you, using your data to further improve our products, services and technologies; 

(d) managing your relationship with us; 

(e) processing payment or credit transactions; 

(f) sending you marketing information about our goods or services or goods and services from 3rd parties including notifying you of our marketing events, initiatives and promotions, lucky draws, membership and rewards schemes and other promotions; 

(g) complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;

(h)sharing data with 3rd parties for medical and clinical research, marketing, market surveys, market research, analytics, product development, and other commercial purposes as defined by such 3rd party; any data shared with third parties for purely commercial purposes will be in anonymized form; 

(i) transmitting to any unaffiliated third parties including our third party service providers, agents, partners, and customers, and relevant governmental and/or regulatory authorities, whether in Singapore or abroad, for the aforementioned purposes; and 

(j) any other incidental business purposes related to or in connection with the above.

​

Where required by applicable law, we will also obtain your consent to our use of your personal information at the point of information collection. We may also use information from or about you as necessary to perform a contract, to comply with a legal obligation or for our legitimate business interests.

 

We may also rely on other legal bases, specifically for:

​

• Providing the functionality of the Service and fulfilling your requests.

to provide the functionality of the Service to you and providing you with related customer service; to respond to your inquiries and fulfill your requests, such as to send you documents you request or email alerts; to send you important information regarding our relationship with you or regarding the Service, changes to our terms, conditions, and policies and/or other administrative information.We will engage in these activities to manage our contractual relationship with you and/or to comply with a legal obligation.

​

• Accomplishing our business purposes.

for data analysis, for example, to improve the efficiency of the Service; for audits, to verify that our internal processes function as intended and are compliant with legal, regulatory, or contractual requirements; for fraud and security monitoring purposes, for example, to detect and prevent cyberattacks or attempts to commit identity theft; for developing new products and services; for enhancing, improving or modifying our website or products and services; for identifying Service usage trends, for example, understanding which parts of our Service are of most interest to users; and for determining the effectiveness of our promotional campaigns, so that we can adapt our campaigns to the needs and interests of our users.

We will engage in these activities to manage our contractual relationship with you, to comply with a legal obligation, and/or because we have a legitimate interest.

​

• Analysis of Personal Information to provide personalised services.

to better understand you, so that we can personalise our interactions with you and provide you with information and/or offers tailored to your interests; to better understand your preferences so that we can deliver content via the Service that we believe will be relevant and interesting to you.

We may use and disclose your information as we believe to be necessary or appropriate:

(a) where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods or services requested by you; or 

(b) to comply with legal process or applicable law, which may include laws outside your country of residence; 

(c) as permitted by applicable law to respond to requests from public and government authorities, which may include authorities outside your country of residence; 

(d) to enforce our terms and conditions; and

(e) to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others. 

 

We may also use and disclose your information in other ways, after obtaining your consent to do so.

 

The purposes listed in the above clauses may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under any contract with you).